CURRENT HAPPENINGS .
May 24, 2017 2:00 pm
We currently are in the process of locating and repairing a water main that is broken on Gooch lane. This is impacting homes on Gooch Lane, from Prairie to Balch Rd.
We expect service to be restored by 5:00 p.m. Thank you for your patience while crews work to make repairs as quickly as possible.
April 20, 2017
MU is making Wastewater improvements in your area. Projects are underway for Rainbow Subdivision, more info
April 12, 2017
Online Account Access.. New Verison is effective today!
You will use your email address and the same password as before to login..
Please contact the office @ 256-772-0253 or by email at email@example.com if you need assistance.
A few of the upgrade features:
- Paperless Billing
- Manage Multiple locations under one sign in
- Log out button
- Email Notifications (Bill Ready, Payment Notification, Draft, Disconnect, Bill Reminder)
- Customers can change passwords
July 19, 2016
Effective Sept.1, 2016
Madison Utilities will have new office hours
Lobby and Drive-Thru Hours: 8:00 a.m. - 4:30 p.m.
Call Center Hours, remain the same: 8:00 a.m. -4:00 p.m.
June 6, 2016
Questiions/Concerns about Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA)
As reflected in attached press release from ADEM (the Alabama Department of Environmental Management), Madison Utilities is not among the water systems in the State of Alabama which have received tests results reflecting concentrations of Perfluorooctanoic acid (PFOS) or Perfluoroctyl Sulfonate (PFOA) at or above final health advisory levels. In fact, tests performed at the direction of ADEM confirm that neither PFOA nor PFOS are found in any detectible levels in Madison Utilities’ finished drinking water. All such tests were performed in compliance with Rule 3 of the Environmental Protection Agency’s (EPA) Unregulated Contaminant Monitoring Rules.
Jan. 4, 2016
Effective 01/04/16, Nexcheck has reduced the processing fees that customers are charged when paying with a credit card, more info
Oct. 1, 2015
New Rates in effect, more info.
Sept. 15, 2015
Proposed Rate Increase Media Release
April 8, 2015
Madison Utilities Receives ALM Silver Risk Management Award!!!
February 16, 2015-New Pool Adjustment Policy Effective
All pool Adjustments will require a request form to be submitted to the office. You can find the request form under Customer Service/Common Forms. Please contact the office for additional information.
Our System is Growing
Water treatment expansions and other facility projects are underway.
Congratulations to Madison Utilities Wastewater Plant!!
For recognition by Alabama Water and Pollution Control Association and being given an Award of Excellence for Operations Achieved by the Plant Operators During 2014.
Credit Card Transactions
Effective Dec. 1, 2014 a processing fee will be charged for all credit card payment transactions.
To pay your bill by phone please call 1-800-781-4490, convenience fees are applicable.
Read all news items.